Refund Policy

At True Peptides, we aim to handle refund and return requests fairly and transparently. This Refund Policy explains how customers can contact us regarding eligible returns, refunds, damaged items, incorrect products, and order issues.

1. Contact Us Before Returning an Item

Before returning any product, please contact our customer support team for instructions and confirmation of eligibility.

Email: Support@true-pepauore.shop

Phone: +1 985-358-4911

Please include your order number, the email address used at checkout, and a description of the issue. Photographs may be requested when an item arrives damaged or differs from the order.

Do not send products to our business address without first receiving return instructions.

2. Return Requests

If a return is permitted for your product and order, contact us within 30 days of delivery to request authorization.

The 30-day period is a request window for eligible returns and does not limit any non-waivable consumer rights available under applicable law.

Products must meet the applicable return conditions communicated by our support team. Depending on the product and circumstances, this may include being unused, undamaged, and accompanied by original packaging and proof of purchase.

Certain products may not be eligible for return because of legal restrictions, safety considerations, contamination risks, product-specific requirements, or other lawful limitations. Any applicable restrictions should be clearly disclosed before purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Provide your order number and a description of the issue. We may request photographs or other reasonable information to help verify the claim.

Where a claim is confirmed, we will explain the available resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. Refund Eligibility

Refunds are subject to the circumstances of the order, the condition of the product, applicable product restrictions, and relevant legal requirements.

Orders that have not shipped may be eligible for cancellation and a refund if the cancellation is accepted.

Orders already shipped may require the customer to follow the applicable return process unless the item is damaged, defective, incorrect, or otherwise covered by a legal remedy.

We will not exclude or restrict refunds or other remedies that are required by applicable law.

5. Non-Returnable Items

Where permitted by law, certain items may be excluded from ordinary returns, including products that cannot safely be restocked because of contamination concerns, products subject to specific regulatory restrictions, and items expressly identified as non-returnable before purchase.

These exclusions do not remove rights that customers may have when goods are defective, misdescribed, or otherwise subject to mandatory consumer protection requirements.

6. Refund Processing

Once a refund is approved, we generally submit it to the original payment method.

The time required for the funds to appear in your account depends on the payment provider and your financial institution. We cannot guarantee a specific posting date after the refund has been issued.

If you have not received an approved refund after a reasonable period, please contact us with your order number and refund confirmation details, if available.

7. Shipping Costs

Whether return shipping costs are the customer's responsibility depends on the reason for the return and applicable law.

If the return results from our error, an incorrect shipment, or a confirmed product issue, we will explain the appropriate resolution and any shipping-cost arrangements.

For other eligible returns, any applicable return shipping charges will be communicated before the return is completed.

Original shipping charges, taxes, and other fees will be handled in accordance with the circumstances of the order and applicable law.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We will make reasonable efforts to stop processing the order if it has not yet been fulfilled or shipped.

Once an order has shipped, cancellation may no longer be possible, and the applicable return procedure may apply.

9. Exchanges

Exchanges are subject to product availability and eligibility. Contact customer support before sending an item back so that we can confirm whether an exchange is possible and explain the required steps.