Shipping Policy

This Shipping Policy explains how True Peptides processes orders, arranges shipment, and communicates delivery information for purchases made through https://true-pepauore.shop.

1. Order Processing

Orders are processed after payment has been successfully confirmed and any necessary order verification has been completed.

Processing times may vary depending on product availability, order volume, holidays, compliance checks, and other operational circumstances.

Any processing estimate displayed on a product page or at checkout should be reviewed before completing your purchase. An order confirmation does not necessarily mean that the order has already shipped.

2. Shipping Destinations

Available shipping destinations are displayed during checkout. Shipping availability may vary according to product type, destination, carrier restrictions, applicable laws, and other relevant requirements.

We may decline or cancel an order if shipment to the selected destination is not legally permitted or cannot reasonably be completed.

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting an order.

3. Shipping Fees

Applicable shipping options and charges are displayed during checkout before payment is completed.

Shipping fees may vary based on destination, package size, weight, selected service, and carrier availability.

Any free-shipping promotion will apply only where its stated eligibility conditions are met.

4. Estimated Delivery Times

Estimated delivery times, when provided, are estimates rather than guarantees. Actual delivery may be affected by carrier operations, weather, public holidays, customs procedures, address verification, and other circumstances outside our reasonable control.

Where available, tracking information will be provided after the order has been dispatched.

5. Tracking Information

If tracking is available for your shipment, the tracking details will generally be sent to the email address provided during checkout or made available through the order status page.

Tracking information may take some time to appear after the carrier receives the package. Please allow reasonable time for the carrier's tracking system to update.

6. Incorrect Addresses and Undeliverable Packages

Customers are responsible for ensuring that their shipping information is accurate and complete.

If a package is returned because of an incorrect address, an incomplete address, or an unsuccessful delivery, please contact us to discuss the available options.

Additional shipping charges may apply when a new shipment is arranged, where permitted by law and disclosed to the customer.

7. Delayed, Lost, or Missing Packages

If your order appears delayed or tracking has not updated, please contact us with your order number and tracking information.

We may coordinate with the shipping carrier to investigate the shipment. The available resolution will depend on the investigation results, carrier procedures, the circumstances of the order, and applicable law.

We will not disclaim responsibility for obligations that applicable consumer protection law places on us.

8. Damaged Shipments

If your package arrives visibly damaged or the product is damaged during transit, please contact us promptly.

Include your order number and, where possible, photographs of the package and the affected item. We will review the information and explain the available next steps under our Refund Policy and applicable law.

9. Restricted Products and Shipping Compliance

Certain products may be subject to shipping, import, export, handling, or destination-specific restrictions. We ship products only where the transaction and shipment are permitted under applicable requirements.

Customers must not request shipment in violation of applicable law. We may cancel an order if a legal or carrier restriction prevents fulfillment.

10. Changes to Shipping Information

If you need to correct a shipping address after placing an order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered fulfillment or has been handed to the carrier.