FAQ

Frequently Asked Questions

Welcome to the True Peptides FAQ page. Below are answers to common questions about ordering, payments, shipping, returns, and customer support.

1. What is True Peptides?

True Peptides is an online store that provides product listings and online purchasing services through https://true-pepauore.shop. Please review each product description and any applicable restrictions before placing an order.

2. How can I contact customer support?

You can contact our support team using the following details:

Email: Support@true-pepauore.shop

Phone: +1 985-358-4911

Address: 16229 John Jones Rd, Franklinton, LA 70438, United States.

For order-related inquiries, please include your order number and the email address used during checkout.

3. How do I place an order?

Browse the available products, review the relevant product descriptions, add eligible items to your cart, and proceed to checkout.

Before submitting your order, verify your shipping address, selected products, payment method, applicable taxes, shipping charges, and final order total.

4. Which payment methods do you accept?

Available payment methods are displayed during checkout. Accepted options may vary depending on payment-provider availability and eligibility requirements.

Please consult our Payment Policy for additional information.

5. When will my order be processed?

Orders are generally processed after payment confirmation and any necessary verification.

Actual processing times may vary depending on inventory, order volume, holidays, and other operational circumstances. Review any processing estimate displayed on the website or at checkout.

6. How can I track my order?

If tracking is available, the tracking information will generally be sent to the email address provided during checkout or displayed in your order status information.

Tracking updates may take some time to appear after the carrier receives the shipment.

7. How long does shipping take?

Delivery estimates depend on the shipping destination, carrier, selected service, and order circumstances.

Any available estimate will be presented on the website or during checkout. Delivery dates are estimates rather than guarantees unless expressly stated otherwise and permitted by law.

8. Can I change my shipping address after placing an order?

We will make reasonable efforts to assist if the order has not yet entered fulfillment or been handed to the carrier. Address changes cannot be guaranteed after shipment.

9. Can I cancel an order?

Please contact customer support as soon as possible to request a cancellation.

If an order has not yet been fulfilled or shipped, cancellation may be possible. Once an order has shipped, the applicable return procedure may apply.

10. What is your return policy?

For eligible products, contact us within 30 days of delivery to request return instructions.

Eligibility depends on the product, its condition, any applicable restrictions, and relevant legal requirements. Certain items may not qualify for ordinary returns, but mandatory consumer rights remain unaffected.

Please read our Refund Policy before requesting a return.

11. What should I do if my order arrives damaged or incorrect?

Contact Support@true-pepauore.shop as soon as reasonably possible.

Include your order number, a description of the issue, and photographs if available. We will review the information and explain the available resolution under our Refund Policy and applicable law.

12. When will I receive my refund?

Once an eligible refund is approved, it is generally submitted to the original payment method.

The time required for the funds to appear depends on the payment provider and your financial institution. Contact us if an approved refund has not appeared after a reasonable period.

13. Are all products available for shipment to every destination?

No. Product availability and shipping eligibility may depend on destination-specific laws, product restrictions, carrier rules, and other requirements.

Only destinations and shipping options available at checkout should be treated as eligible, subject to applicable law.

14. Are products intended for human consumption or medical treatment?

Customers should review each product's description, labeling, safety information, and applicable restrictions.

Unless explicitly stated and adequately substantiated, products must not be assumed to be approved for human consumption, medical treatment, diagnosis, or disease prevention. Website information is not a substitute for professional medical or regulatory advice.

15. How is my personal information handled?

We use personal information as described in our Privacy Policy, including to process orders, arrange shipping, provide customer support, maintain website security, and comply with legal obligations.

For more information about data collection, disclosure, retention, and your privacy rights, please review our Privacy Policy.

16. Where can I find your store policies?

Our website provides separate pages for About Us, Contact Us, Payment Policy, Privacy Policy, Refund Policy, Shipping Policy, Terms of Service, and FAQ.

Please review the relevant policy before completing a purchase.